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Get started with Dynamics 365 Customer Service scheduling

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Free Online Course: Get started with Dynamics 365 Customer Service scheduling provided by Microsoft Learn is a comprehensive online course, which lasts for 1-2 hours worth of material. The course is taught in English and is free of charge.

Microsoft via Microsoft Learn
1-2 hours worth of material
Self Paced
Overview

    • Module 1: Microsoft Dynamics 365 Customer Service includes capabilities to help you effectively schedule staff and other resources to provide service to customers at the organization's locations. Prepare for MB-230.

      • In this module, you will:

      • Get started with Customer Service scheduling.
      • Learn how to set up Customer Service scheduling.
      • Discover how to define resources.
    • Module 2: Learn how to define and schedule services with Microsoft Dynamics 365 Customer Service to provide service to customers at the organization's locations. Prepare for MB-230.

      • In this module, you will:

      • Learn how to define services.
      • Discover how to configure fulfillment preferences.
      • Learn how to create and schedule service activities.

Syllabus

    • Module 1: Set up Customer Service scheduling
      • Introduction
      • Set up service scheduling
      • Define resources
      • Check your knowledge
      • Summary
    • Module 2: Schedule services with Customer Service scheduling
      • Introduction
      • Set up fulfillment preferences
      • Create service activities
      • Schedule service activities
      • Check your knowledge
      • Summary

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