Get Started as a Salesforce Business Analyst

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Free Online Course: Get Started as a Salesforce Business Analyst provided by Trailhead is a comprehensive online course, which lasts for 3-4 hours worth of material. The course is taught in English and is free of charge.

Overview
  • Explore the skills that make Salesforce business analysts effective business partners.

    • Learn what Salesforce business analysts do and the skills they need to succeed.
    • Learn what Salesforce admins and business analysts do, and how their roles are different.
    • Explore fundamental skills that drive successful projects.
    • Discover the importance of user stories and learn how to write them.
    • Learn how to effectively present to executives.
    • Use process mapping to improve business processes.
    • Improve your skills as a business analyst with pro tips from the experts.

Syllabus
    • Salesforce Business Analyst: Quick Look
      • Learn About the Salesforce Business Analyst Role
    • Admin & BA Job Comparison: Quick Look
      • Compare the Admin and Business Analyst Roles
    • Essential Business Analyst Skills
      • Discover the Top Business Analyst Skills
      • Explore Techniques for Information Discovery
      • Sharpen Your Communication Skills
      • Explore Documentation Types
    • User Story Creation
      • Learn About User Stories
      • Construct a User Story
    • Strategies for Presenting to Executive Audiences
      • Outline Your Presentation
      • Craft Your Project Presentation
      • Present to Executives
    • Process Mapping for Business Analysts
      • Get Started with Process Mapping
      • Speak the Process Mapping Language
      • Use Process Mapping Tools and Software
    • Business Analyst Best Practices
      • Learn the Customs of Your Customer
      • Schedule for Success
      • Advocate for the Customer
      • Commit to the Habit of Improvement