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Engagement Evaluation Best Practices for Customer Success Management

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Free Online Course: Engagement Evaluation Best Practices for Customer Success Management provided by LinkedIn Learning is a comprehensive online course, which lasts for Less than 1 hour of material. The course is taught in English and is free of charge. Upon completion of the course, you can receive an e-certificate from LinkedIn Learning. Engagement Evaluation Best Practices for Customer Success Management is taught by PracticalCSM.

via LinkedIn Learning
Less than 1 hour of material
Self Paced
Overview

  • Learn how to evaluate your work as a CSM—and customer engagement overall—to determine what went well and what didn’t, as well as how to use this to improve future performance.

Syllabus

  • 1. The Engagement Evaluation Process

    • Overview
    • The importance of engagement evaluation, part one
    • The importance of engagement evaluation, part two
    • The executive business review (EBR)
    • Executive business review best practice
    • The customer success roadmap

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