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Effective listening is the mark of a skilled leader.
Unfortunately, most of us have difficulty listening completely. As a result, we get distracted, lose track of the point, and then cannot effectively respond when it is our turn to talk. We may even have conflicts with colleagues because of our poor listening.
The goal of the course is to teach you how to listen so you can do the following:
- Effectively meet clients’ needs
- Connect with employees
- Collaborate with colleagues
The class is geared for emerging leaders, creative entrepreneurs, and small business owners. No prior knowledge is required.
This class teaches you how to overcome common listening barriers and then listen with better empathy, comprehension, and analytical skills.
Format: The class provides a balance of practical explanations, concrete examples, and real-time practice.
No special resources required.
Overview
Syllabus
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- Welcome & Overview
- Barriers to Effective Listening
- Nonverbal Cues & Body Language Tips
- Types of Listening for Leaders
- Comprehensive Listening Skills
- Let's Practice Comprehensive Listening
- Empathetic Listening Skills
- Let's Practice Empathetic Listening
- Critical Listening Skills
- Let's Practice Critical Listening
- Appreciative Listening
- Next Steps: Putting it Into Practice
