Overview
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Communications experts Tatiana Kolovou and Brenda Bailey-Hughes help you assess your listening skills and develop more-effective listening behaviors.
Syllabus
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Introduction
- Improve your listening skills
- Getting the most out of the course
- Five skills for improved listening
- Recall details
- Understand the big picture
- Evaluate content
- Attune to subtle cues
- Listen with empathy
- When and how to listen
- Getting distracted by internal noise
- Multitasking
- Paying attention to delivery
- Overwhelming yourself with information
- Responding inappropriately
- Effective listening behaviors
- Clarify your role
- Use nonverbal cues
- Allow silence
- Paraphrase what was said
- Match emotions
- Effective listening in action
- Setting listening goals
