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Effective communication in the workplace

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Effective communication in the workplace provided by OpenLearn is a comprehensive online course, which lasts for 24 hours worth of material. Upon completion of the course, you can receive an e-certificate from OpenLearn. The course is taught in Englishand is Free Certificate. Visit the course page at OpenLearn for detailed price information.

The Open University via OpenLearn
24 hours worth of material
Self Paced
Overview

  • This free course, Effective communication in the workplace, explores the importance of communication as a skill in the workplace. It aims to increase your understanding of communication skills and ...

Syllabus

    • Introduction and guidance
    • Introduction and guidance
    • What is a badged course?
    • How to get a badge
    • Acknowledgements
    • Week1Week 1: The importance of communication in the workplace
    • Introduction
    • 1 What does communication mean?
    • 2 Why is communication important in the workplace?
    • 3 How does the communication process work?
    • 4 Effective communication
    • 5 Barriers to good communication
    • 6 Creating a personal development plan
    • 7 This week’s quiz
    • 8 Summary of Week 1
    • References
    • Acknowledgements
    • Week2Week 2: Communication skills
    • Introduction
    • 1 Listening is more than hearing
    • 2 What is active listening?
    • 2.1 Focus fully on the speaker
    • 2.2 Tactics to avoid interrupting
    • 2.3 Showing interest
    • 2.4 Avoiding seeming judgemental
    • 2.5 Providing feedback
    • 3 Asking effective questions
    • 4 Other useful communication skills
    • 4.1 Self-awareness
    • 4.2 Empathy
    • 4.3 Adaptability
    • 4.4 Building trust and relationships
    • 5 Personal development plan
    • 6 This week’s quiz
    • 7 Summary of Week 2
    • References
    • Acknowledgements
    • Week3Week 3: Understanding non-verbal communication
    • Introduction
    • 1 What is non-verbal communication?
    • 2 Key cues
    • 3 How others perceive me
    • 4 Presenting a positive image
    • 4.1 Job interviews
    • 5 Personal development plan
    • 6 This week’s quiz
    • 7 Summary of Week 3
    • References
    • Acknowledgements
    • Week4Week 4: Verbal communication in the workplace
    • Introduction
    • 1 Using verbal communication in the workplace
    • 2 Types of conversation
    • 3 Participating in meetings
    • 4 Presenting and networking
    • 4.1 Presentation skills
    • 4.2 Networking and ‘elevator pitches’
    • 5 Verbal communication in job hunting
    • 5.1 Telephone interviews
    • 6 Personal development plan
    • 7 This week’s quiz
    • 8 Summary of Week 4
    • References
    • Acknowledgements
    • Week5Week 5: Written communication skills for the workplace
    • Introduction
    • 1 The importance of written communication
    • 2 Effective written communication
    • 3 Writing clear and effective emails
    • 3.1 Email errors
    • 3.2 Writing effective emails
    • 4 Planning and writing reports
    • 4.1 Proofreading
    • 5 Writing for social media
    • 6 Written communication skills for the job-hunting process
    • 7 Personal development plan
    • 8 This week’s quiz
    • 9 Summary of Week 5
    • References
    • Acknowledgements
    • Week6Week 6: Dealing with challenging situations
    • Introduction
    • 1 Working with others
    • 1.1 Leaders and followers
    • 2 Managing your emotions
    • 2.1 Negative emotions
    • 3 Challenging conversations
    • 3.1 Challenging opposing views
    • 3.2 Sharing bad news
    • 3.3 Dealing with an angry customer or colleague
    • 4 Personal development planning
    • 5 This week’s quiz
    • 6 Summary of Week 6
    • References
    • Acknowledgements
    • Week7Week 7: Communication and diversity
    • Introduction
    • 1 The recent history of diversity in the workplace
    • 2 Culture and communication
    • 3 Disability and communication
    • 4 Generation and communication
    • 5 Personal development planning
    • 6 This week’s quiz
    • 7 Summary of Week 7
    • References
    • Acknowledgements
    • Week8Week 8: The future of communication in the workplace
    • Introduction
    • 1 The impact of technology on communication
    • 1.1 Remote working
    • 1.2 Remote attendance at meetings
    • 1.3 Using Skype
    • 2 Growing my profile
    • 2.1 What next for LinkedIn?
    • 3 The future of workplace communication
    • 3.1 Augmented reality
    • 3.2 Virtual reality
    • 4 The impact of generation Z
    • 5 Marketing your communication skills in the future
    • 5.1 Video CVs
    • 5.2 Chatbots
    • 6 Final review of your personal development plan
    • 7 This week’s quiz
    • 8 Summary of Week 8
    • Where next?
    • Tell us what you think
    • References
    • Acknowledgements

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