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Discover the Salesforce Way

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Free Online Course: Discover the Salesforce Way provided by Trailhead is a comprehensive online course, which lasts for 1-2 hours worth of material. The course is taught in English and is free of charge.

Salesforce via Trailhead
1-2 hours worth of material
Self Paced
Overview

  • Learn discovery and value-selling techniques to identify customer needs and deliver successful solutions.

    • Learn customer goals and challenges to build the best strategy for their business.
    • Show your customers the importance of value over price.

Syllabus

    • Customer-Centric Discovery for Salesforce Partners
      • Get Started with Customer-Centric Discovery
      • Know Your Customer
      • Be Your Customer
      • Connect with Your Customer
      • Create with Your Customer
    • Value Selling for Salesforce Partners
      • Know the Importance of Value
      • Build a Value Hypothesis
      • Show Value with a Cost-Benefit Analysis
      • Close with a Business Case

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