Developing Effective Telephone Customer Service Skills

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Developing Effective Telephone Customer Service Skills provided by Study.com is a comprehensive online course, which lasts for 2 hours worth of material. Upon completion of the course, you can receive an e-certificate from Study.com. The course is taught in Englishand is Paid Course. Visit the course page at Study.com for detailed price information.

Overview
  • Use this corporate training course to help your employees learn the skills to deliver outstanding telephone customer service. These resources can be accessed on any computer or mobile device for completely flexible learning.

Syllabus
    • Ch 1. Customer Service Basics Over the Phone
    • Ch 2. Telephone Customer Service Skills