Design Thinking: Customer Experience

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Free Online Course: Design Thinking: Customer Experience provided by LinkedIn Learning is a comprehensive online course, which lasts for Less than 1 hour of material. The course is taught in English and is free of charge. Upon completion of the course, you can receive an e-certificate from LinkedIn Learning. Design Thinking: Customer Experience is taught by Geoffrey Schwartz and frog.

via LinkedIn Learning

Less than 1 hour of material

Self Paced

Learn what customer experience is, why it's important, and how it can be used to build strong and meaningful customer relationships.

Syllabus

Introduction
- Welcome
- About this course
1. The Customer Experience Context
- The age of the customer
- What is customer experience?
- Relationships as a customer experience strategy
2. The Layers of Customer Experience
- The four components of customer experience
- Archetypes
- Activities
- Interactions and principles
3. Customer Experience at Work
- Strengthening customer relationships
- Airbnb: A strong customer relationship
Conclusion
- Recap and next steps

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Language

English
Certificate
Certificate Available
Date of Start
06th June, 2017
Price
Free Trial Available
Provider
LinkedIn Learning
Taught By

Geoffrey Schwartz and frog
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Design Thinking: Customer Experience

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