Overview
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Learn techniques for providing outstanding customer service inside your company. Explore how to develop positive workplace relationships and solve problems quickly and effectively.
Syllabus
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Introduction
- Welcome
- What you should know about the course
- Define internal customer service
- Identify key customer relationships
- Develop strong workplace relationships
- Communicate responsively
- Work with difficult coworkers
- Define outstanding service
- Active listening techniques
- Manage expectations
- Go the extra mile
- Take ownership of problems
- Anticipate problems
- Defuse angry customers
- Anchor your workplace attitude
- Next steps
