Customer Service: Preventing Turnover

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Free Online Course: Customer Service: Preventing Turnover provided by LinkedIn Learning is a comprehensive online course, which lasts for Less than 1 hour of material. The course is taught in English and is free of charge. Upon completion of the course, you can receive an e-certificate from LinkedIn Learning. Customer Service: Preventing Turnover is taught by Noah Fleming.

via LinkedIn Learning

Less than 1 hour of material

Self Paced

Learn how to hire and retain great customer service representatives.

Syllabus

Introduction
- Welcome
- The $60 billion problem
1. About Customer Service Turnover
- Do you have a turnover problem?
- Why people quit
- It's not you; it's me
2. Hire Right
- A better starting point: Hire right
- Ongoing training
- Freedom and flexibility
3. Keeping Them
- Recharge and rejuvenate
- The right environment
- Show them the way
4. Pouring Cement on Relationships
- Celebrate accomplishments
- Rewards and recognition
- Identify trouble spots early
Conclusion
- Next steps

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Language

English
Certificate
Certificate Available
Date of Start
05th April, 2018
Price
Free Trial Available
Provider
LinkedIn Learning
Taught By

Noah Fleming
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Customer Service: Preventing Turnover

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