Customer Journey Maps with IoT Touchpoints in Miro

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Customer Journey Maps with IoT Touchpoints in Miro provided by Coursera is a comprehensive online course, which lasts for 2 hours worth of material. Customer Journey Maps with IoT Touchpoints in Miro is taught by Tricia Bagley. Upon completion of the course, you can receive an e-certificate from Coursera. The course is taught in Englishand is Paid Course. Visit the course page at Coursera for detailed price information.

Coursera Project Network via Coursera

2 hours worth of material

In progress

By the end of this project, you will be able to create a customer journey map that includes touchpoints from the internet (IoT). When customer journey maps include IoT touchpoints, they enable businesses to understand the holistic customer experience by considering their user experience (UX) and when user interface (UX) design may influence that experience.

To identify IoT touchpoints with customer journey maps, you will gain hands-on experience applying design thinking, user interface knowledge, and context from each step of the customer journey in the Miro online visual collaboration platform for teamwork.

Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

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Language

English
Certificate
Paid Certificate Available
Date of Start
24th October, 2022
Level
Intermediate
Price
Paid Course
Provider
Coursera
Taught By

Tricia Bagley
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Customer Journey Maps with IoT Touchpoints in Miro

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