Overview
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Become a better manager or leader by honing your communication skills in this series with communication experts Tatiana Kolovou and Brenda Bailey-Hughes.
Syllabus
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Introduction
- Welcome to the series
- Tactful bragging
- Communicating with accuracy
- The things your things say
- Communicating credibility
- Entering and exiting a conversation
- Building rapport
- Connecting through questions
- Making small talk
- Making introductions
- Telling stories
- Making your message stick
- Speaking on no notice
- Reducing your anxiety about public speaking
- Finding your best voice
- The Power of Pause
- American English tricks and traps
- Speaking at special occasions
- Persuading people
- Using influence
- Making a request
- Making a recommendation
- Communicating change
- Dealing with interrupters
- Succeeding in a video conference
- Communicating remotely
- Asking great questions
- Having empathy
- Giving constructive criticism
- Building consensus
- Exploring team roles
- Communicating with Gen Y
- Teaching others how to do a task
- Team charters
- Tools for virtual teams
- Giving feedback
- Managing older employees
- Orienting new employees
- Negotiating your needs
- Communicating assertively
- Communicating with confidence
- Saying no
- Asking at work
- Redirecting gossip
- Working with a bully
- Communicating with multiple bosses
- Understanding introversion and extroversion
- Building authenticity
- Preparing for interview
- Communicating authentically as a leader
- Making decisions differently: Head vs. heart
- Making decisions differently: Being type vs. action type
- Making decisions differently: Trees vs. forests
