Communication Skills for Customer Service

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Communication Skills for Customer Service provided by Study.com is a comprehensive online course, which lasts for 5 hours worth of material. Upon completion of the course, you can receive an e-certificate from Study.com. The course is taught in Englishand is Paid Course. Visit the course page at Study.com for detailed price information.

Overview
  • Communication skills are vital to quality customer service. The lessons in this course are designed to help your employees improve their communication skills and enhance the service they provide your customers.

Syllabus
    • Ch 1. Customer Service Skills
    • Ch 2. Conflict Resolution for Customer Service
    • Ch 3. Using Phones in Customer Service
    • Ch 4. Strategies for Customer Service over the Phone
    • Ch 5. Email Strategies for Customer Service
    • Ch 6. Stress Management for Customer Service