Overview
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Prepare to take the Professional in Human Resources (PHR) exam. This course covers key topics in each of the five functional areas of the exam.
Syllabus
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Introduction
- Why this course
- What you should know
- Maximizing this course
- Exam content overview
- Business structures
- Organizational structures
- Company values, mission, vision, and service standards
- Modeling ethical standards
- Building relationships and influencing
- Environmental scanning
- Porter's Five Forces
- Managing legal risks
- Using big data to tell a story
- Workforce planning
- Assessing the labor market
- Finding candidates
- The selection process
- Interviewing techniques
- Onboarding new employees
- Employment relationships
- Extending the job offer
- Professional growth
- Career development
- Adult learners
- Training design
- Training effectiveness
- Coaching and mentoring
- Organizational development and change management
- Compensation programs
- Compensation philosophy
- Designing total rewards
- Benefits programs
- Executive and non-cash compensation
- The employee life cycle
- Employee engagement
- Organizational culture
- Diversity and inclusion
- Positive employee relations strategies
- Managing union relationships
- Managing complaints and grievances
- Policies and procedures
- Performance management
- Workplace programs
- Leaving the organization
- Plan your work, and work your plan
- The future of the HR profession
