Business Development Foundations: Researching Market and Customer Needs

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Free Online Course: Business Development Foundations: Researching Market and Customer Needs provided by LinkedIn Learning is a comprehensive online course, which lasts for 1-2 hours worth of material. The course is taught in English and is free of charge. Upon completion of the course, you can receive an e-certificate from LinkedIn Learning. Business Development Foundations: Researching Market and Customer Needs is taught by Lisa Earle McLeod and Elizabeth (McLeod) Lotardo.

Overview
  • Learn business development concepts to better understand your market and clients. Discover how to speak like a leader, unpack your competitors' strengths and weaknesses, and more.

Syllabus
  • Introduction

    • Welcome
    • What is business development?
    1. Understanding Your World
    • Understand the business you're in
    • Know your best customers
    • Unpack the sales process
    • Utilize your CRM
    • Leverage your internal team
    2. Diving into Your Customer's World
    • Research fundamentals
    • Believe in what you sell
    • Understand your prospect's customers
    • Understand title and roles
    • Unpack the competitive landscape
    3. Customer Conversations
    • Opening your call
    • Make yourself relevant quickly
    • Speak like a leader
    • Address competitors
    • Getting rejected
    4. The Five Big Mistakes (and How to Avoid Them)
    • Lack of customer knowledge
    • Wasting time with nonbuyers
    • Trying to close too early
    • Closing too slowly
    • Never giving up
    Conclusion
    • Next steps