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Build Your Skills in Recruiting

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Free Online Course: Build Your Skills in Recruiting provided by LinkedIn Learning is a comprehensive online course, which lasts for 6 hours worth of material. The course is taught in English and is free of charge. Upon completion of the course, you can receive an e-certificate from LinkedIn Learning. Build Your Skills in Recruiting is taught by Jeff Toister, Myra Bryant Golden, Daisy Lovelace, Brenda Bailey-Hughes, Todd Dewett, PhD, Karen Catlin, Mike Figliuolo and Dana Brownlee.

via LinkedIn Learning
6 hours worth of material
Self Paced
Overview

  • Contribute to the success of the hiring process by developing the skills you need to provide a high level of customer service throughout a candidate’s hiring experience. Learn how to work with your team in a collaborative manner, creating a seamless journey for each candidate.

    • Apply customer service skills.
    • Communicate effectively.
    • Build relationships.

Syllabus

    • Course 1: Customer Service Foundations
      • Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.
    • Course 2: Building Rapport with Customers
      • Forge a human connection with your customers. Learn how to establish rapport within the first few seconds of a customer service interaction.
    • Course 3: Communication within Teams
      • Learn how to cultivate the communication practices of high-performing teams. Discover how to establish a team charter, communicate in different settings, and more.
    • Course 4: Effective Listening
      • Communications experts Tatiana Kolovou and Brenda Bailey-Hughes help you assess your listening skills and develop more-effective listening behaviors.
    • Course 5: Pitching Your Ideas Strategically
      • Learn how to pitch your ideas strategically. Get tips to prepare your presentation, read the room, time your delivery, and move your idea forward.
    • Course 6: Presenting Technical Information with Stories
      • Make complex material more memorable and engaging. Learn how to use storytelling to transform technical talks into dynamic and energizing presentations.
    • Course 7: Critical Thinking
      • Learn the basics of critical thinking, an essential skill for problem-solving and decision-making.
    • Course 8: Essentials of Team Collaboration
      • Learn clear and proven strategies for effective team collaboration. Discover specific activities and techniques to improve communication and avoid common mishaps.

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