Overview
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Discover the secrets to writing powerful emails.
Syllabus
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Introduction
- Welcome
- Getting the most out of this course
- Using email as a communication tool
- Sending email to the right people
- Emailing at the right time
- Using the right tone
- Sending email for the right purpose
- Including the right content
- Crafting subject lines
- Understanding the reader
- Using direct openings
- Crafting a strong message
- Personalizing your message
- Checking your message
- Respecting confidentiality
- Copying and bcc'ing recipients
- Forwarding email
- Taking conversations offline
- Including attachments
- Understanding your message's impact
- General etiquette tips
- Next steps
