Overview
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Learn how to manage and lead high-conflict people and guide them towards positive behavioral change.
Syllabus
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Introduction
- Working with high-conflict people
- Define high-conflict personality versus high conflict behavior
- Recognize high-conflict behaviors
- Change your perspective when in high-conflict situations
- Recognize the four types of irresponsible language
- Identify the high-conflict behavior that needs to change
- Three rules of asking for behavior change
- How culture affects your ability to talk about high-conflict behavior
- Work story: How power structures affect the communication strategy when addressing high conflict
- How to manage resistance when addressing high conflict
- How to courageously call out unwanted behaviors in the moment
- Work story: Increase your capacity for high conflict
- Listen to increase trust
- Boundaries and consequences in changing high-conflict behavior
- Work story: What to do when high-conflict behaviors have gone on too long
