Overview
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Learn methods for recognizing the characteristics of some of the most common types of difficult people, and discover how to deal with these individuals more effectively.
Syllabus
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Introduction
- Welcome
- Is it you?
- Three levels of a difficult person
- Incompetence in more detail
- Aggressive and passive behaviours
- Control dramas
- The only two options
- The second option: Changing them
- Dealing with aggressive people
- Handling passive-aggressive people
- Negative people
- Procrastinators
- Understanding games players
- Games players: What can be done
- Selfish people
- Childish people
- People with bad habits
- What’s different about problems at work
- Conquer your own negative thinking
- Handle aggressive behaviour at work
- When the difficult person is your boss
- Micromanagers
- Summing up
