Working in diverse teams: Online Course from OpenLearn

This free badged course, Working in diverse teams, will help you consider your experience of working in teams and the different roles you play in them. It will increase your confidence in marketing...

Syllabus

- Introduction and guidance
- Introduction and guidance
- What is a badged course?
- How to get a badge
- Acknowledgements
- Week1Week 1: Why employers value teamwork
- Introduction
- 1 Why are we still talking about teamwork?
- 2 A key employability skill
- 3 What is a ‘soft skill’?
- 4 Group or team?
- 4.1 Are all groups teams?
- 4.2 Team or working group?
- 5 ‘Two heads are better than one’ or ‘Too many chefs spoil the broth’?
- 5.1 Advantages of teamwork
- 6 Different types of team
- 7 Ways to increase your team experience
- 7.1 Ways to get team experience
- 8 This week’s quiz
- 9 Summary
- References
- Acknowledgements
- Week2Week 2: Identifying team roles
- Introduction
- 1 The roles we play
- 2 Functional team roles
- 2.1 Key functional roles
- 3 Behavioural roles in teams
- 3.1 Belbin’s team roles
- 4 Identifying roles in team tasks
- 5 This week’s quiz
- 6 Summary
- References
- Acknowledgements
- Week3Week 3: Stages of team development
- Introduction
- 1 Forming, Storming, Norming, Performing, Adjourning
- 1.1 Tuckman’s model of team formation
- 2 The S-curve of team performance
- 3 Consequences of Tuckman’s model
- 4 Forming
- 5 Storming
- 6 Norming
- 7 Performing
- 8 Adjourning
- 9 This week’s quiz
- 10 Summary
- References
- Acknowledgements
- Week4Week 4: Effective communication skills for team performance
- Introduction
- 1 How effective is your team?
- 2 Giving and receiving feedback
- 2.1 Sorting good feedback from bad
- 3 Dealing with conflict
- 3.1 Useful tips for dealing with conflict
- 4 Decision making
- 4.1 Tools for reaching a consensus
- 4.2 Stepladder technique
- 4.3 Charrette technique
- 5 This week’s quiz
- 6 Summary
- References
- Acknowledgements
- Week5Week 5: Increased diversity in teams
- Introduction
- 1 Understanding ‘diversity’
- 2 The changing workplace
- 3 Factors leading to increased workplace diversity
- 4 Why we want more diversity
- 5 Categories of diversity
- 6 What organisations are doing to increase diversity?
- 7 This week’s quiz
- 8 Summary
- References
- Acknowledgements
- Week6Week 6: Social identity and cultural norms
- Introduction
- 1 Tajfel and Turner’s social identity theory
- 2 Stereotypes, prejudice and discrimination
- 3 Case study: team-teaching in Japan
- 4 Hofstede’s dimensions of culture
- 4.1 Power distance index
- 4.2 Individualism versus collectivism
- 4.3 Masculinity versus femininity
- 4.4 Uncertainty avoidance index
- 4.5 Your cultural dimension score
- 5 Tips for improving communication between different cultural norms
- 6 This week’s quiz
- 7 Summary
- References
- Acknowledgements
- Week7Week 7: Virtual teams
- Introduction
- 1 What is a virtual team?
- 2 Case study: virtual team-working
- 3 Issues with working in virtual teams
- 4 Key challenges of working in virtual teams
- 4.1 The effects of distance on communication
- 4.2 Developing trust in virtual teams
- 4.3 The importance of clear communication
- 5 Appropriate use of technology
- 5.1 What technology should be used and how?
- 6 This week’s quiz
- 7 Summary
- References
- Acknowledgements
- Week8Week 8: Marketing teamwork experience to employers
- Introduction
- 1 Assessing for teamwork skills
- 2 Competency-based interview questions
- 3 Using STAR
- 3.1 Bad examples of using STAR
- 4 Group exercises at assessment centres
- 4.1 Further examples of assessment centre activities
- 5 This week’s quiz
- 6 Summary
- Where next?
- Tell us what you think
- References
- Acknowledgements

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