Overview
-
Learn how to resolve some of the difficult issues that might arise when supporting Windows 10. Explore advanced troubleshooting for IT professionals in an enterprise environment.
Syllabus
-
Introduction
- Windows advanced support
- What you should know
- Introducing Sysinternals tools
- Demo: Sysinternals autoruns
- Troubleshooting the startup recovery environment
- Troubleshooting the Windows 10 boot process
- Using Windows 10 Safe Mode
- Demo: Windows 10 startup recovery environment
- BitLocker protected drives
- Recovering BitLocker protected drives
- Additional BitLocker functionality
- Demo: Creating a new BitLocker password
- Microsoft BitLocker Administration and Monitoring
- Managing BitLocker
- Resolving hardware problems
- Resolving a slow-running computer
- Resolving device driver problems
- Demo: Managing device driver issues
- Controlling device installation using Group Policy
- Demo: Restricting access to USB data drives
- Accessing NTFS or encrypted volumes on a failed computer
- Application compatibility workflow
- Advanced application compatibility tools
- Demo: Fixing an incompatible application using a shim
- Administrative shares
- Group Policy preferences
- Demo: Group Policy preferences
- Remoting with Windows PowerShell
- Demo: Using Windows PowerShell remoting
- Network configuration Issues
- Physical network connectivity
- Network resource connectivity issues
- Name resolution
- Built-in wizards for network issues
- Configuring and determining network settings
- Network troubleshooting tools
- Demo: Troubleshooting network connectivity
- Demo: Determining network settings using PowerShell
- VPN tunneling protocols
- VPN authentication methods
- Demo: Creating a VPN
- Troubleshooting VPN connectivity issues
- Demo: Troubleshooting a VPN connection
- Group Policy vs. Mobile Device Management
- Migrating to a MDM solution
- Demo: Using the MDM Migration Analysis Tool
- Review of Group Policy application
- Group Policy processing
- Troubleshooting Group Policy
- Demo: Troubleshooting Group Policy application
- Windows 10 sign-in options
- Troubleshooting Windows sign-in issues
- Migrating to the cloud
- Troubleshooting user settings
- Resolving Folder Redirection issues
- Resolving sign-on issues with Office 365
- Demo: Support and Recovery Assistant for Office 365
- Next steps
