Value Realization Best Practices for Customer Success Management

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Free Online Course: Value Realization Best Practices for Customer Success Management provided by LinkedIn Learning is a comprehensive online course, which lasts for 1-2 hours worth of material. The course is taught in English and is free of charge. Upon completion of the course, you can receive an e-certificate from LinkedIn Learning. Value Realization Best Practices for Customer Success Management is taught by PracticalCSM.

via LinkedIn Learning

1-2 hours worth of material

Self Paced

Learn how to determine a customer’s required outcomes and measure activities and outputs to prove the value of your solution in helping to attain those outcomes.

Syllabus

1. Understanding Customer Value
- Overview of understanding customer value
- Promised and anticipated value
- Determining the value generated
- Value is not always the same
- Consultative questioning
- Selecting key performance indicators (KPIs)
2. Helping the Customer to Attain and Measure Value
- Problems with value realization
- Measuring progress
- Steps in the performance management process
- Defining the outcome requirements and KPIs
- If stakeholders don't know or cannot agree what they want

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Language

English
Certificate
Certificate Available
Date of Start
29th May, 2020
Price
Free Trial Available
Provider
LinkedIn Learning
Taught By

PracticalCSM
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Value Realization Best Practices for Customer Success Management

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