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Salesforce is now the 7th most in-demand IT skill on job postings worldwide. Now is a great time to learn Salesforce and change your career to the cloud.
This Salesforce Certification Course and Instructor were recently featured in InfoWorld!
The Complete Salesforce Administrator Certification Course is for anyone interested in passing the Administrator Certification exam. This course is designed with the new Salesforce administrator in mind. I cover each section of the Administrator Study Guide in-depth, giving examples in the interface, as well as hands-on experience so you can apply the concepts you are learning.
This course contains over 10 hours or video instruction. I cover often confused concepts that can trip you up on the Admin Exam, such as the differences between Profiles and Roles, the purpose and use cases for Permission Sets, the different types of Reports and Dashboards, and a lot more.
Overview
Syllabus
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- Signing Up for a Free Salesforce Account
- Company Profile
- Salesforce User Interface Overview
- User Setup
- Profiles
- Roles and the Role Hierarchy
- Data Visibility and How Profiles and Roles Impact Access and Rights
- Salesforce Sharing Model
- Permission Sets
- Groups and Teams
- Let's Talk About Objects - Standard and Custom Objects
- Standard and Custom Fields
- Sales and Marketing Applications Introduction
- Sales Process
- Path (a.k.a. Sales Path) in Lightning Experience
- Products and Pricebooks
- Lead Management and Automation
- Campaign Management
- Campaign Influence on Opportunities and the Campaign ROI Analysis Report
- Service Cloud Applications Introduction
- Case Management
- Solution Management
- Communities
- Using Salesforce Knowledge
- Activity Management
- Chatter
- Data Management Introduction
- Data Import Wizard and the Data Loader
- Data Validation Tools
- Data Backup in Salesforce
- Salesforce Content Folder Management
- Reports and Dashboards Introduction
- Creating and Customizing Reports
- Creating Report Folders, Bucket Fields and Exporting Report Details
- Sharing Model Impact on Reports
- Creating and Modifying Dashboards
- Reports and Dashboards Folder Management
- Custom Report Types
- Workflow Automation Introduction
- Workflow Rules
- Workflow Actions
- Approval Processes
- Lightning Process Builder
- Salesforce Mobile (formerly Salesforce1)
- SalesforceA
- Salesforce for Outlook
- AppExchange
- Administrator Exam Overview
- Taking the Exam - Online vs. On-Site
- Grow Where You Are Planted
- Volunteer for a Non-Profit
