Overview
-
Equip yourself with the skills to handle conflict in a constructive manner with this course that teaches practical tips, tools, and techniques anyone can learn.
Topics Covered:- By This Professor
- 01: Why Conflict Management Matters
- 02: The Adversary System
- 03: Morton Deutsch and the Concept of Win-Win
- 04: Perception, Perspective, and Punctuation
- 05: Managing Multiple and Conflicting Emotions
- 06: Multiple, Complex, and Changing Goals
- 07: Power-How Much We Need and How to Use It
- 08: Conflict Styles
- 09: Dysfunctional Conflict Strategies
- 10: Principled Negotiation
- 11: Preparing and Arranging to Negotiate
- 12: Negotiating Conflict Resolutions
- 13: Listening in Conflict
- 14: Dynamic Patterns in Close Relationships
- 15: Disruptions in Close Relationships
- 16: How Management Theories Affect Conflict
- 17: The Manager's Role in Dealing with Conflict
- 18: Getting Professional Help with Conflict
- 19: Helping Others Manage Conflict
- 20: Moral and Cultural Conflicts
- 21: Managing Moral Conflicts-Success Stories
- 22: Managing Conflict's Aftermath
- 23: Teaching Our Children about Conflict
