Sure, I know how to talk to people!

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Sure, I know how to talk to people! provided by OpenLearn is a comprehensive online course, which lasts for 4 hours worth of material. Upon completion of the course, you can receive an e-certificate from OpenLearn. The course is taught in Englishand is Free Certificate. Visit the course page at OpenLearn for detailed price information.

The Open University via OpenLearn

4 hours worth of material

Self Paced

This free course is one in a series focusing on leadership, decision-making and communication in the context of policing within the community. This particular session focuses on communication ...

Syllabus

- Introduction
- 1 A difficult conversation
- 1 A difficult conversation
- 2 Research into difficult conversations
- 2 Research into difficult conversations
- 2.1 Police suspect interviews
- 3 Diagnosing behaviour using the interpersonal circle
- 3 Diagnosing behaviour using the interpersonal circle
- 3.1 Maladaptive and adaptive variants of the model
- 3.2 Diagnosing maladaptive and adaptive behaviour
- 4 Responding using the interpersonal circle
- 4 Responding using the interpersonal circle
- 4.1 Avoiding maladaptive behaviour
- 4.2 Confrontation – positive and negative variants
- 5 Thinking about your own experience
- 5 Thinking about your own experience
- 6 Enacting appropriate responses
- 6 Enacting appropriate responses
- 6.1 A difficult conversation (revisited)
- 6.2 Planning and preparing appropriate responses
- Summary
- References
- Acknowledgements

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Language

English
Certificate
Certificate Available
Date of Start
30th December, 2022
Level
Beginner
Price
Free Certificate
Provider
OpenLearn
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