Overview
-
Understand the key processes that make up a supply chain.
Syllabus
-
Introduction
- Introduction to supply chain processes
- Process management and the supply chain
- Processes of the SCOR model
- Processes of the GSCF model
- Determine customer demand
- Manage customer relationships
- Service customer needs
- Develop new products
- Manage suppliers
- Fill customer orders
- Direct material and information flows
- Control returns
- Measure performance
- Managing supply chain processes
