Overview
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Learn how to set expectations and measure system performance within your organization using error budgets and service-level indicators, objectives, and agreements.
Syllabus
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Introduction
- Why measure service performance?
- What you should know
- Defining reliability
- Implementing measurements
- Common measurements
- Measurement and calculation
- Objectives vs. indicators
- Making measurements meaningful
- Stakeholder agreement
- Documenting SLOs
- Dashboards and reporting
- Continuous improvement
- Consequences of poor service performance
- Creating an error budget
- Drafting an error budget policy
- Service-level agreements
- Components of agreements
- Next steps
