Simulation of Call Centre Operations Using R Simmer provided by Coursera is a comprehensive online course, which lasts for 2 hours worth of material. Simulation of Call Centre Operations Using R Simmer is taught by Moses Gummadi. Upon completion of the course, you can receive an e-certificate from Coursera. The course is taught in Englishand is Paid Course. Visit the course page at Coursera for detailed price information.
2 hours worth of material
Upcoming
Introduction To Call Centre Simulation Process
Create Statistical Variables Required For Simulation
Define Trajectories for Call Centre Departments
Define Teams, Resources & Arrivals of Calls
Run Call Centre Simulation & Store Results
Plot Charts & Interpret Simulation Results
