Overview
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Learn the fundamentals of administering ServiceNow. Learn how to configure key applications, explore uses and workflows for commonly accessed applications, and more.
Syllabus
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Introduction
- Set your organization up for success
- What you need to know
- Understanding key UI components
- Manage users, groups, and roles
- Personalize and customize lists
- Create and customize forms
- Task management with rules and notes
- Configure notifications
- Metrics and reporting
- Database structure: Tables and records
- Protect data using access control rules
- Populate the database using import sets
- Configuration management databases
- Knowledge base and content creation
- Maintain and update the Service Catalog
- Flow Designer and workflows
- Various script types
- Modify configurations using update sets
- Best practices for app development
- Next steps with ServiceNow
