Overview
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Learn how to administer the sales, marketing, and service applications in the Salesforce ecosystem, as you study for the third domain of the Salesforce Certified Administrator exam.
Syllabus
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Introduction and Getting Started
- Sales, marketing, and service applications introduction
- Sales process
- Path (also known as Sales Path) in Lightning Experience
- Products and price books
- Lead management and automation
- Campaign management
- Campaign influence on opportunities and the Campaign ROI Analysis Report
- Service and support applications introduction
- Case management
- Solution management
- Communities
