Overview
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Learn what C-suite executives need to know to navigate the digital operations landscape, filter out the noise, and digitize their organization using RPA, ML, analytics, and AI.
Syllabus
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Introduction
- Your digital ops journey
- The imperative of the digital-era executive
- My discussion with a CEO
- Software is eating the world—of work
- The digital operations landscape
- Piecing it all together with Legos
- Playing with AI Legos
- Where is digital ops?
- Front-office use cases
- Back-office use cases
- The whole digital operation
- The need for a strong, top-down mandate
- Examples of top-down mandates
- How to draft your top-down mandate
- Examples of successful outcomes
- Benefits: ROP portfolio
- Invest reasonably
- The DIY fallacy
- Labor stays, and so do bots
- Managing AI expectations
- Next steps
