Overview
-
Learn ITIL®-endorsed problem management techniques for preventing and resolving problems underlying interruptions in IT services.
Syllabus
-
Putting ITIL® Into Practice: Problem Management Techniques
- Welcome (course overview)
- Structure of the course
- What is it?
- Why use it?
- Where to use it
- How to do it: Steps
- How to do it: Example
- Do it
- Review it
- What is it?
- Why use it?
- Where to use it
- How to do it: Steps
- How to do it: Example
- Do it
- Review it
- What is it?
- Why use it?
- Where to use it
- How to do it: Steps
- How to do it: Example
- Do it
- Review it
- What is it?
- Why use it?
- Where to use it
- How to do it: Steps
- How to do it: Example
- Do it
- Review it
- What is it?
- Why use it?
- Where to use it
- How to do it: Steps
- How to do it: Example
- Do it
- Review it
- What is it?
- Why use it?
- Where to use it
- How to do it: Steps
- How to do it: Example
- Do it
- Review it
- What is it?
- Why use it?
- Where to use it
- How to do it: Steps
- How to do it: Example
- Do it
- Review it
- Recap
- Where to go
