Overview
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Move ITIL® principles into practice. Explore the seven ways framework for applying ITIL® Foundation concepts, with all new content for ITIL® 4.
Syllabus
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Introduction
- ITIL® 4 in the real world
- What you should know
- What your ITIL® Foundation course covered
- Seven ways to apply service management
- Enact outcomes
- Enable outcomes
- Enlighten and empower people
- Reduce barriers and increase enablers
- Improve moments of truth
- Bring the first four ways together
- Root out variation
- Root out dependency
- Lower transaction costs
- Reflect and act
- Apply key service management concepts
- Services and service management
- Create value with services
- Service relationships
- Apply the four dimensions
- Organizations and information dimensions
- Partners and process dimensions
- Apply service value system
- Apply service value system components
- Apply the ITIL® guiding principles
- Apply guiding principles, part 1
- Apply guiding principles, part 2
- Apply the ITIL® service value chain
- Apply value chain activities, part 1
- Apply value chain activities, part 2
- Apply ITIL® management practices
- Apply general management practices
- Service management practices, part 1
- Service management practices, part 2
- Service management practices, part 3
- Service management practices, part 4
- Service management practices, part 5
- Service management practices, part 6
- Apply the deployment management practice
- Next steps
