Overview
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Successfully manage large IT projects—from the planning stages to a project's release—by learning the basics of program management.
Syllabus
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Introduction
- Why program management matters
- Program managers take a concept to revenue
- Hard skills and soft skills of program management careers
- Reporting and managing risk
- The phases of program management
- Phase 0 mission: The planning phase
- Understanding the customer
- Voice of the customer
- Running early team meetings
- Team dynamic growing pains
- Smaller stepping stone projects vs. a big project
- End of concept development: Phase 0
- Phase 1 mission: Plan of record with scope schedule and resources
- Scoping and writing an MRD
- Onboarding
- Scoping and MAP day: Scope, schedule, and staffing
- Communication and tracking templates
- Working with partners
- Engineering peer reviews
- Risk management
- Team dynamics, celebrate success, and up-front rewards
- System performance as part of scope
- Knowledge exchange: Quality assurance to engineering
- QA and release criteria: Change control
- Support and compatibility
- Competitive analysis
- Early customer and reference accounts
- Product management checklist
- Sales marketing checklist
- Price list and review
- Mission
- Career path and next steps
