Overview
-
Learn techniques for identifying the root cause of a problem, generating options, and selecting the best solution.
Syllabus
-
Introduction
- Introduction
- What's causing the problem
- Asking the five whys
- The Kepner-Tregoe process
- Pareto analysis
- Look at the whole system
- Fast and slow thinking
- Brainstorming
- Mind maps
- Decision trees
- Boost your creativity
- Intuition and logic
- How to view the options
- Rating charts
- Don't settle for second best
- Risk analysis
- Team decisions
- Sensitivity
- The sunk cost paradox
- Framing – subconscious and deliberate
- Four simple rules for decision making
- Consider implementation
- Summary
