Overview
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Learn how to identify the operations systems in your workplace and use operations management tools and concepts to improve outcomes, efficiency, and innovation.
Syllabus
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Introduction
- Operations basics for business professionals
- What are operations?
- The importance of providing value
- The importance of productivity
- Operations at your company
- What is inventory? Why do companies need it?
- Key inventory decisions
- Inventory consumption rates
- Holding cost or ordering costs?
- Economic order quantity
- Forecasting: How much inventory do you need?
- Choosing a production strategy
- Choosing a production facility layout
- Identifying bottlenecks and constraints
- Assembly lines and tradeoffs
- Lean manufacturing
- Focused factories
- Retail layout
- Goals of waiting lines
- Customers and waiting lines
- Lines and service facility
- Waiting line calculations
- More waiting line calculations
- Defining quality
- The dimensions of quality
- Improving quality: Benchmarking
- Establishing reliability
- Quality certifications
- Choosing Six Sigma or SPC
- Understanding the costs of quality
- The importance of business processes
- Project management for operations professionals
- Scheduling for operations professionals
