Onboarding and Adoption Best Practices for Customer Success Management

Go to class

Write Review

Free Online Course: Onboarding and Adoption Best Practices for Customer Success Management provided by LinkedIn Learning is a comprehensive online course, which lasts for 1-2 hours worth of material. The course is taught in English and is free of charge. Upon completion of the course, you can receive an e-certificate from LinkedIn Learning. Onboarding and Adoption Best Practices for Customer Success Management is taught by PracticalCSM.

via LinkedIn Learning

1-2 hours worth of material

Self Paced

Onboarding and adoption are two of the essential activities for new customers that CSMs are responsible for. This course explains how to guide a customer through these stages.

Syllabus

1. The Customer Onboarding Process
- Overview
- What is onboarding?
- Why is onboarding important?
- Onboarding vs. adoption vs. value realization
- Selecting an onboarding service model: Part 1
- Selecting an onboarding service model: Part 2
- Managing the onboarding process
2. The Customer Adoption Process
- Adoption fundamentals
- Knowledge, skills, and attitude (KSA) concepts
- Directly and indirectly impacted users
- Adoption implementation roles
- Project management principles and best practices

0, based on 0 Course votes at GetYourEducation

4.6, based on 364 Course reviews at LinkedIn Learning

Start your review of Onboarding and Adoption Best Practices for Customer Success Management

Add review ->

Language

English
Certificate
Certificate Available
Date of Start
21st May, 2020
Price
Free Trial Available
Provider
LinkedIn Learning
Taught By

PracticalCSM
Share this course

Onboarding and Adoption Best Practices for Customer Success Management

ANIMATIONs

Adobe Lightroom Classic Fundamentals

Build, Train, and Deploy ML Pipelines using BERT

English for Research Publication Purposes

English for Research Publication Purposes

Introduction to Bohemian Watercolor Techniques