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Get solutions to some of the most common Office 365 support results, and discover how to answer the top how-to questions about Word, Excel, SharePoint, Power BI, and more.
Transitioning your company to Office 365? This course provides Level 1 IT administrators with an overview of the most common end-user support requests related to Office 365. Get a quick recap of Office basics, including the features of Word, Excel, PowerPoint, Outlook, OneDrive, SharePoint, OneNote, Access, Publisher, Sway, and Power BI. Plus, find out how to troubleshoot common account issues and repair broken apps. Microsoft solutions expert Sharon Bennett makes sure you have the answers to your users' most frequent questionsâbefore they even ask.
Overview
Syllabus
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Get Started
- Administrators support Office 365 users
- What you should know
- Help desk role
- Identify training resources
- Training basics: Office 365 portal overview
- Training basics: Common elements
- Troubleshoot user accounts
- Troubleshoot app startup
- Repair Office apps
- Uninstall Office
- Word
- Create a PowerPoint presentation
- Record a PowerPoint presentation
- Excel
- Power BI
- Access
- OneNote
- MyAnalytics
- Use Outlook
- Configure Outlook
- Teams
- Visio
- Project
- Planner
- To Do
- Forms
- Power Automate
- OneDrive
- SharePoint
- SharePoint team site administration
- Yammer
- Publisher
- Sway
- Stream
- Next steps
