Microsoft Dynamics CRM: Advanced Techniques

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Free Online Course: Microsoft Dynamics CRM: Advanced Techniques provided by LinkedIn Learning is a comprehensive online course, which lasts for 1-2 hours worth of material. The course is taught in English and is free of charge. Upon completion of the course, you can receive an e-certificate from LinkedIn Learning. Microsoft Dynamics CRM: Advanced Techniques is taught by Gini von Courter.

Overview
  • Learn advanced techniques and tricks for Microsoft Dynamics 365. Discover how to customize reports, templates, and dashboards to meet your business needs.

Syllabus
  • Introduction

    • Welcome
    • What you need
    1. Create, Modify, and Manage Reports
    • Run a report
    • Create a report using the Report Wizard
    • Modify a report you created
    • Manage reports
    • Export a report
    • Share a report
    2. Create Charts and Dashboards
    • Create and modify a chart
    • Create a new dashboard
    • Add a dashboard chart
    • Display a list
    • Modify dashboard appearance
    3. Customize and Use Templates and Views
    • Use a system template
    • Create a personal Word template
    • Create a personal view
    • Download data for an Excel template
    • Modify the template in Excel
    • Upload the Excel template
    • Create a personal email signature
    Conclusion
    • Next steps