Microsoft Dynamics 365 Fundamentals (ERP): Explore Dynamics 365 Commerce

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Free Online Course: Microsoft Dynamics 365 Fundamentals (ERP): Explore Dynamics 365 Commerce provided by Microsoft Learn is a comprehensive online course, which lasts for 2-3 hours worth of material. The course is taught in English and is free of charge.

Overview
    • Module 1: Get introduced to the finance and operations apps
    • After completing this module, you will be able to:

      • Describe built-in reporting capabilities.
      • Describe options for exporting data to other Microsoft products.
      • Describe options for analyzing data.
      • Describe use cases for and integration capabilities with other Microsoft products.
      • Describe options for managing documents.
    • Module 2: Explore Microsoft Dynamics 365 Commerce capabilities
    • After completing this module, you will be able to:

      • Describe retail channels and channel management concepts
      • Describe Distributed Order Management (DOM)
      • Describe merchandising and clienteling concepts
      • Describe how Dynamics 365 Commerce uses Dynamics 365 Customer Insights
      • Describe how Dynamics 365 Commerce uses Retail Analytics to provide centralized retail data management
    • Module 3: Explore Microsoft Dynamics 365 Fraud Protection
    • After completing this module, you will be able to:

      • Describe how Dynamics 365 Fraud Protection evaluates purchase transaction to reduce fraud losses and increase bank acceptance rates
      • Describe how Dynamics 365 Fraud Protection prevents unauthorized account creation, account takeovers, and fraudulent account access
      • Describe how Dynamics 365 Fraud Protection prevents loss related to fraudulent returns and discounts, and identifies business risk and anomalies in merchandise discounting and returns

Syllabus
    • Module 1: Get introduced to the finance and operations apps
      • Introduction
      • Discover enterprise resource planning (ERP)
      • Review Dynamics 365 use cases
      • Create and use reports, including workspaces
      • Explore options for exporting to Excel
      • Explore options for analyzing data with Power BI
      • Explore Microsoft Teams integration capabilities
      • Integrate Dynamics 365 with Microsoft Word and Excel
      • Explore options for managing documents by using SharePoint Online
      • Explore email integration capabilities
      • Lab: Navigate the finance and operations apps
      • Lab: Explore workspace and filtering
      • Knowledge check
      • Summary
    • Module 2: Explore Microsoft Dynamics 365 Commerce capabilities
      • Introduction
      • Explore retail channels
      • Explore channel management concepts
      • Lab: create a discount product
      • Explore distributed order management (DOM)
      • Explore product assortments
      • Lab: create a product assortment
      • Explore customer management with loyalty programs and clienteling
      • Explore how Dynamics 365 Commerce uses Dynamics 365 Customer Insights
      • Explore how Dynamics 365 Commerce provides centralized retail data management
      • Knowledge check
      • Summary
    • Module 3: Explore Microsoft Dynamics 365 Fraud Protection
      • Introduction
      • Explore how Dynamics 365 Fraud Protection reduces fraud losses and increases bank acceptance rates
      • Explore how Dynamics 365 Fraud Protection prevents account compromise
      • Explore how Dynamics 365 Fraud Protection provides actionable insights about return and discount anomalies
      • Knowledge check
      • Summary