Overview
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Learn how to use ServiceNow to manage IT tasks. Discover how to navigate and customize the user interface and use the platform's task management functions to complete tasks.
Syllabus
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Introduction
- Manage IT work assignment and fulfillment
- ServiceNow needs and roles
- What you can do better after this course
- Tasks everywhere
- Help desk tickets
- An order fulfillment request
- What do I see?
- Applications and modules
- Creating favorites
- Sharing favorites
- User interface: Presentation
- User interface: Performance
- User interface: Notification
- Viewing data
- Data and column management
- Searching for data
- Breadcrumbs
- Building filters
- Sharing filters
- Personalizing lists
- Changing fields in a list view
- Getting data out
- Exporting records from a list view
- Creating your own reports
- Task work
- How can I find work?
- Time-constrained work
- Next steps
