Overview
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Discover how to get your employees obsessed with customer service. Create a customer-centric culture that keeps the customer experience at top of mind.
Syllabus
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Introduction
- Get employees obsessed with service
- What to know before watching this course
- Guide employees with a vision
- Write a customer service vision
- Engage employees with the vision
- Assess organizational alignment
- Set good goals
- Hire for culture fit
- Train for culture
- Empower employees
- Be a culture leader
- Next steps
