Overview
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Get leadership lessons that illuminate challenges and solutions from top CEOs and companies around the world.
Syllabus
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Introduction
- Introduction
- Crisis communication
- Talking too much (or too little)
- Learn jaw-dropping candor
- Great results vs. happy people
- How to be a top performer
- How to receive tough feedback yourself
- Good vs. better vs. best performance
- Think outside the box
- Find solutions outside your industry
- Identify compensating behaviors
- Promote simplicity
- Give inventors needed room to invent
- Use moonlighting to increase engagement
- Use the "Discovery Journey" method
- How to use a metaphor
- Challenge assumptions
- Understand, agree, care, or don't bother
- Concrete vs. Abstract
- No excuses
- Ask "Did I win or lose today?"
- Foster friendly competition
- Prepare for change
- Make it impossible not to change
- Turn barriers into change agents
- Trust your judgment
- Permission to spend in hard times
- Customer versus employee focus
- Find passion for the customer
- How to remove passion drains
- How to finish the race
- How to inspire and motivate employees
- Build perseverance
- Stop people pleasing
- Overcome past failures
- Overcome fear
- Find common values
- Use competition for collaboration
- Never work with strangers again
- Build company values through story
- Communicating values through creativity
- Written rules versus unwritten norms
- Avoid assuming
- The cost of not understanding culture
- Enforcing policies through stories
- Modeling behaviors
- Considering unintended consequences
- Value diversity and inclusion
- Find skeptics turned supporters
- Setting expectations
- Recognizing good stories
- Provide stellar customer service
