Overview
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Learn about the changes introduced in ITIL® 4 Foundation, and how updates to this service management framework affect the popular ITIL® Foundation certification exam.
Syllabus
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Introduction
- What is the ITIL® Foundation 4?
- What you should know
- Why a new ITIL® 4?
- Overview of ITIL® 4 Foundation compared to ITIL® 3
- Deeper dive into ITIL® 4 and 3
- Seven guiding principles of ITIL® 4
- The four dimensions of service management in ITIL® 4
- The five components of the ITIL® 4 service value system
- The six service value chain activities of ITIL® 4
- 18 ITIL® 4 practices, part 1
- 18 ITIL® 4 practices, part 2
- The new ITIL® certification scheme, including ITIL® 4 Foundation
