Overview
-
Improve service quality by learning how to better understand customer needs, influence customer perceptions, and build teamwork.
Syllabus
-
Getting Innovative with Your Customer Service
- Help your team unlock their potential
- What you'll learn from watching this course
- Understanding why customer service is hard
- Identifying the most important need
- Winning the moments of truth
- Making wait time more bearable
- Getting customers to know your name
- Improving your powers of observation
- Overcoming the illusion of speed
- Understanding the consequences of multitasking
- Avoiding directed attention fatigue
- Identifying the secrets of employee motivation
- Increasing teamwork between departments
- Creating positive social pressure
- Resources to improve your customer service
