Overview
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Move from enforcer to advisor. Learn how to manage problems by coaching and viewing problems as growth opportunities and enhancing your role as a strategic HR business partner.
Syllabus
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Introduction
- Humans behaving badly
- What you should know
- Reset the popular views of HR
- Leverage your employee handbook
- Elevate the use of the employee handbook
- How to define and view common problems
- Importance of training
- How to use a strategic approach
- Manage assumptions and bias
- Establish a reliable process
- How to leverage documentation
- The benefits of digital tools
- Reevaluate the HR role
- Reframe the employee problems
- Creating collaborative partnerships
- Big picture preparation
- Craft a conversation plan
- Emotional and mental preparation
- Why logistics matter
- How to conduct coaching conversations
- Manage conversational trouble spots
- Leverage organizational influencers
- Next steps
