Overview
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Manage conflict before it escalates. Learn how to recognize the signs of conflict and apply problem-solving strategies to resolve it with tact and diplomacy.
Syllabus
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Introduction
- Working through conflict
- Defining conflict
- Conflict vs. bullying
- Conflict and the need for outside intervention
- What to do when a coworker checks out
- How to respectfully overcome a "no"
- How to resolve individual and team tension
- How to avoid an endless struggle
- Managing conflict with your boss
- Being a peer-leader in a chaotic environment
- When conflict clashes with your values
- Practice managing conflict
