Grow Faster with CRM

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Free Online Course: Grow Faster with CRM provided by Trailhead is a comprehensive online course, which lasts for 2-3 hours worth of material. The course is taught in English and is free of charge.

Overview
  • Discover Salesforce CRM and how sales, service, and marketing can help your business.

    • Learn how to use customer relationship management (CRM) software to grow your business.
    • Grow your business, boost productivity, and make smart decisions with Sales Cloud.
    • Supercharge your agents with omni-channel tools and an intelligent service platform.
    • Explore our powerful suite of products and start building your digital marketing strategy.

Syllabus
    • Salesforce CRM
      • Get Started with Salesforce CRM
      • Navigate Around
    • Sales Cloud Basics
      • Get to Know Sales Cloud
      • Grow Your Business with Sales Cloud
      • Measure Sales Metrics that Matter
      • Learn About the Salesforce Platform Advantage
    • Service Cloud Basics
      • Get to Know the Service Cloud Platform
      • Resolve Cases Faster
      • Deliver Omnichannel Service
      • Learn About the Salesforce Platform Advantage
    • Marketing Cloud Basics
      • Get Started with Marketing Cloud
      • Learn About Marketing Cloud and the Customer Success Platform
      • Get the Most Out of Marketing Cloud