Overview
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Improve the productivity of your customer service team by moving your org to Lightning Experience.
- Learn how Salesforce helps you deliver faster, more personalized service.
- Use Setup Assistant to implement Service Cloud in a few clicks.
- Fix service disruptions and communicate resolutions quickly.
- Set up customer service for your business.
- Discover how agents use the Service console to close customer cases fast.
- Help your agents work faster and more efficiently in the Service Console.
- Simplify onboarding and guide your agents to resolve cases quickly and consistently.
- Use entitlements to ensure your customers receive top-notch service.
- Route work to the right agent for the job and get a complete view of your contact center.
- Use Lightning Knowledge to create a knowledge base for better customer service.
- Gather insights from customers or employees with surveys.
- Translate, automate, and evaluate your surveys with Salesforce Surveys.
- Make better business decisions based on customer service data.
